Frequently Asked Questions
Everything you need to know about your EMRLD experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
EMRLD accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is core to EMRLD. We prioritize organic cotton, recycled polyesters, and ethical manufacturing processes to ensure our fashion has a lower environmental impact.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.